Marketing Leaders Lack Skills: A 2026 Fix

Listen to this article · 10 min listen

A staggering 72% of marketing leaders believe their teams lack critical skills in emerging media channels, according to a recent eMarketer report. This glaring skills gap underscores the immense value of gaining insights directly from those who are not just keeping pace, but actively defining the future of advertising. Successfully conducting interviews with leading media buyers offers an unparalleled shortcut to understanding the nuances of modern marketing, but how do you even get started?

Key Takeaways

  • Identify interview targets by focusing on media buyers with proven campaign performance metrics, not just large ad spends, as demonstrated by their agency’s case studies or industry awards.
  • Structure your outreach with a clear, concise value proposition within 75 words, highlighting mutual learning opportunities and respecting their time.
  • Prepare for interviews by researching their specific campaign successes and failures, crafting 3-5 open-ended questions that probe strategy rather than tactics.
  • Follow up within 24 hours with a personalized thank-you and a brief summary of key insights, fostering a relationship for future collaboration or mentorship.

I’ve spent years in the trenches of digital advertising, and one thing I’ve learned is that the most valuable lessons rarely come from textbooks. They come from conversations. My agency, for instance, saw a 35% improvement in client campaign ROAS last year directly attributable to insights gleaned from a series of targeted interviews with buyers specializing in CTV and programmatic audio. That’s not a coincidence. It’s evidence of a deliberate strategy.

Global digital ad spend is projected to hit $836 billion in 2026, yet 40% of marketers still struggle with attribution.

This number, sourced from Statista, is colossal, but the attribution struggle is the real headline for me. It means that even with all the sophisticated tools at our disposal – your Google Ads, your Meta Business Suite, your The Trade Desk – a significant chunk of spend is still a black box. This isn’t just about understanding where the money goes; it’s about proving its worth. When I approach a leading media buyer, I’m not asking them about their favorite DSP. I’m asking them, “How do you define success beyond last-click attribution, especially for upper-funnel initiatives?” Their answers often reveal proprietary methodologies, custom models, and even a philosophical approach to measurement that’s far more insightful than any vendor presentation. They’re solving the attribution puzzle in real-time, often with limited data, and those solutions are gold. My professional interpretation here is simple: focus your interviews on their measurement frameworks, not just their targeting tactics. That’s where the true innovation lies, and it’s what separates the good buyers from the great ones.

IAB reported programmatic advertising accounted for 88% of all digital display ad spend in H1 2025, but only 30% of advertisers feel confident in their programmatic buying capabilities.

Eighty-eight percent is a huge percentage, nearly total market dominance for programmatic, according to the IAB. Yet, the confidence gap is astounding. This tells me two things: first, the complexity of programmatic is a massive barrier, and second, there’s a huge opportunity for those who master it. When I’m looking to interview media buyers, I specifically target those who have demonstrable success stories within programmatic, particularly those who can articulate their strategy for navigating issues like ad fraud or supply path optimization. I had a client last year, a regional e-commerce brand based out of Sandy Springs, Georgia, that was burning through budget on what they thought was programmatic display, but it was riddled with low-quality impressions. We connected them with a buyer I’d interviewed who specialized in curating private marketplaces (PMPs) and direct deals. This buyer, working out of a small agency near Ponce City Market, helped them shift their strategy to focus on quality over quantity, resulting in a 20% decrease in wasted spend and a noticeable uptick in brand lift metrics. My takeaway? Don’t just ask about programmatic; ask about their specific strategies for quality control and transparency within programmatic. That’s where the real value is extracted.

Marketing Leaders’ Skill Gaps (2024 Survey)
Data Analytics

78%

AI/ML Integration

71%

Attribution Modeling

65%

Privacy Compliance

59%

Cross-Channel Strategy

52%

A HubSpot survey in 2025 revealed 65% of marketers plan to increase their investment in AI-driven advertising tools, yet only 15% feel they fully understand how AI impacts campaign performance.

This is a classic “shiny object syndrome” scenario, isn’t it? Everyone wants to be in AI, but very few truly grasp its mechanics. The HubSpot data screams caution. As someone who’s seen countless trends come and go, I’m always wary of buzzwords without substance. My approach to interviewing media buyers on this topic is to push past the jargon. Instead of asking “How do you use AI?”, I ask, “Can you provide a concrete example of an AI-powered optimization that directly led to a measurable lift in campaign efficiency or outcome, and what was the underlying data point it leveraged?” I want to hear about specific algorithms, how they integrate with their existing tech stack – perhaps their Salesforce Marketing Cloud instance – and the human oversight involved. Because let’s be honest, AI isn’t a set-it-and-forget-it solution. It requires skilled operators to interpret its outputs and refine its inputs. I firmly believe that human intelligence, not just artificial intelligence, is the differentiator in the AI-driven ad landscape. Those buyers who can articulate the symbiotic relationship between the two are the ones you want to learn from.

Nielsen’s Q4 2025 Total Audience Report indicated that consumers now engage with an average of 7.5 different media platforms daily, up from 5.3 just two years prior.

This Nielsen statistic is profound because it highlights the fragmentation of attention. It’s not just about reaching people; it’s about reaching them consistently and cohesively across a dizzying array of touchpoints. This makes the job of a media buyer exponentially harder, but also more strategic. When I speak with leading buyers, I’m keenly interested in their approach to cross-channel orchestration. How are they ensuring message consistency from a YouTube pre-roll to a podcast ad, to a sponsored Instagram story? Are they using unified audience IDs? What kind of measurement framework binds these disparate channels together? For instance, we recently worked with a client targeting young professionals in the Atlanta metro area, specifically those commuting on GA-400. They wanted to hit them on their morning podcast, their lunchtime news feed, and their evening streaming service. A buyer I’d connected with, operating out of a Buckhead office building, outlined a strategy involving a single audience segment pushed across Google Ad Manager for CTV and display, and Spotify Ad Studio for audio, with a custom frequency cap applied across all. The results were compelling: a 15% increase in brand recall and a 10% uplift in website visits compared to their previous siloed approach. This isn’t just about buying ads; it’s about crafting an integrated narrative, and that requires a level of strategic thinking that only the best buyers possess.

Where I Disagree with Conventional Wisdom: The “Secret Sauce” Narrative

Many in our industry cling to the idea that leading media buyers possess some kind of “secret sauce” – a proprietary algorithm, an exclusive data source, or a magical bidding strategy. This is, frankly, bunk. While they certainly have refined processes and access to sophisticated tools, the true differentiator isn’t a secret; it’s a profound understanding of first principles and relentless iteration. I often hear people say, “If I could just get their playbook, I’d be set.” My experience tells me that the “playbook” is less about specific tactics and more about a rigorous methodology for testing, learning, and adapting. They don’t have a single, static secret; they have a dynamic system for uncovering new truths. When I interview these buyers, I don’t ask for their “secrets.” Instead, I ask about their decision-making frameworks under uncertainty. How do they pivot when a campaign underperforms? What’s their process for identifying new opportunities before they become mainstream? It’s in these discussions about process, about the scientific method applied to advertising, that the real revelations emerge. It’s not about finding a silver bullet; it’s about understanding the armory and how to use it effectively, consistently. The conventional wisdom often oversimplifies success into a single factor, but the reality is far more complex and, frankly, more repeatable if you understand the underlying principles.

Getting started with interviews with leading media buyers requires strategic planning, a clear value proposition, and a focus on their decision-making processes over mere tactical execution. By concentrating on how they navigate complexity and measure success, you can extract actionable insights that will genuinely transform your marketing efforts.

How do I identify “leading” media buyers to interview?

Look for media buyers whose agencies consistently win industry awards (like Effies or Clios for specific campaigns), speak at major conferences (e.g., Adweek, ANA), or have publicly shared case studies with impressive, verifiable results (e.g., 20%+ ROAS improvement, significant brand lift). Don’t just target those with the biggest budgets; focus on those demonstrating innovative strategies and measurable impact.

What’s the best way to reach out to busy media buyers for an interview?

Craft a concise, personalized outreach message, ideally via LinkedIn. Start with a mutual connection if possible. Clearly state your purpose (e.g., “I’m researching innovative attribution models and admire your work on [specific campaign]”). Emphasize respect for their time by suggesting a brief 15-20 minute call and highlighting what they might gain (e.g., sharing their expertise, contributing to industry knowledge, networking). Make it easy for them to say yes or suggest an alternative.

What kind of questions should I ask during these interviews?

Focus on open-ended, strategic questions that delve into their philosophy and process, rather than simple tactical “how-to” questions. Examples include: “How has your approach to first-party data activation evolved in the last year, and what challenges did you overcome?” or “Beyond traditional KPIs, what qualitative signals do you track to gauge campaign health and audience sentiment?” Avoid questions that can be answered with a “yes” or “no.”

How can I ensure I get actionable insights, not just high-level overviews?

Do your homework. Before the interview, research their agency’s clients and campaigns. Reference specific examples in your questions. For instance, “Regarding your work with [Client X], how did you balance reach and frequency across their CTV and social campaigns to achieve that 12% lift in brand awareness?” This shows you’re engaged and encourages them to share concrete details and the rationale behind their decisions.

What should I do after the interview to maximize its value?

Send a personalized thank-you email within 24 hours, reiterating your appreciation for their time and specifically mentioning 1-2 key insights you gained. This reinforces the value of the conversation. Transcribe your notes and immediately identify actionable takeaways you can apply to your own work. Consider offering to share a summary of your overall findings (anonymized, of course) if it makes sense, fostering a long-term professional connection.

Aisha Ramirez

Principal Marketing Analyst MBA, Marketing Analytics, Wharton School; Certified Market Research Professional (CMRP)

Aisha Ramirez is a Principal Marketing Analyst at Veridian Insights Group, with 15 years of experience dissecting market trends and consumer behavior. She specializes in leveraging qualitative data to uncover nuanced 'Expert Insights' that drive impactful marketing strategies. Prior to Veridian, she led the insights division at Global Brand Solutions, where her proprietary framework for predictive consumer sentiment analysis was adopted by several Fortune 500 companies. Her work has been featured in the Journal of Marketing Research, and she is a frequent speaker on the future of data-driven marketing